Reference

What You Agree To When You Use matkaking

These terms govern every account opened and every transaction made on matkaking, including deposits and withdrawals through PayPal, Venmo, and Play+. Access depends on state law and is available only where local law permits — so read this page before you start.

Account eligibility rulesPayPal, Venmo & Play+ payment termsDispute and closure processState-based access conditionsAccount security obligations
matkaking What You Agree To When You Use matkaking
TERMS CONTACT PATHS

Reach Us About These Terms

If a section of these terms is unclear or you believe a term has been applied incorrectly to your account, there are three direct ways to get a resolution. Our team can clarify payment-specific clauses — including how the Venmo withdrawal verification step works — or walk you through an account closure request.

Live Chat Start a chat session from your account dashboard for real-time help with term clarifications, payment disputes, or account-status questions during supported hours.
Email Support Send a written inquiry to our support address for detailed term explanations or formal dispute submissions. Expect a written response you can keep for your records.
Account Help Center The Help Center in your account settings covers common term questions — eligibility, state access conditions, Play+ transaction rules, and how to request account changes.
POLICY ACCOUNTABILITY

How We Uphold These Terms for You

matkaking enforces these terms consistently across all account types. Your data, wallet history, and verification records are handled according to our privacy and retention policies, and you can request a copy of your account data at any time through the Account Settings page. Account security is maintained through multi-factor authentication at login, and any suspicious access triggers an automatic hold and an alert to your registered contact.

Data Handling

Account data — including transaction records for PayPal, Venmo, and Play+ — is retained for the period required by applicable state financial regulations, then securely deleted.

Cookie & Tracking Policy

We use session cookies for account security and optional analytics cookies for site performance. You can manage cookie preferences in your browser or account privacy settings at any time.

Account Security

Login is protected by multi-factor authentication. If you suspect unauthorized access, use the Lock Account option in settings or contact live chat to freeze your wallet immediately.

Term Change Notification

When we update these terms, we notify your registered email before changes take effect. You can request a plain-language summary of any revision through account support.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply in practice — covering eligibility, payments, data rights, and what happens if you want to close your account.

Yes, all three payment rails are covered. Each method also has its own processing clause, displayed at checkout, that sets out timing and verification steps specific to that rail.

We retain your transaction history for the period required by state financial regulations. After that window, your personal data is deleted. You can request a full data export before closing.

Access depends on state law. If your state does not permit online casino or sportsbook activity, these terms do not grant access — eligibility is determined by where you are located.

Submit a written dispute via email support or live chat. Include your account ID and the specific clause you're questioning; our team responds with a written explanation you can reference.

We send a notification to your registered email before any update goes live. Continued use of your account after that date signals acceptance — if you disagree, close your account before the effective date.

Yes. Eligibility requirements, including minimum age as set by your state, are defined in the account registration section of these terms. You confirmed meeting those requirements when you registered.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.