Reference

Your Rights and Our Rules, Laid Out Plainly

matkaking operates under state-specific authorization, meaning access to our casino and sportsbook depends entirely on where local law permits it.

State-dependent accessAccount data rightsPayPal, Venmo, Play+ payment scopePolicy contact channelsUS-only service area
matkaking Your Rights and Our Rules, Laid Out Plainly
DATA AND ACCOUNT SECURITY

How We Protect Your Information and Account Access

Security at matkaking is built around the specific requirements of US-licensed gaming environments. Data handling, session control, and payment verification all follow the same compliance framework — no shortcuts because a round of Eagle Crash is loading or a Venmo cashout is pending.

Data Retention Policy

We keep account and transaction records for as long as state gaming regulations require. After that period, personal data is deleted or anonymized — you can request a retention timeline by contacting support.

Cookie and Tracking Scope

We use session cookies to keep your account secure and analytics cookies to understand how the lobby is used. You can manage cookie preferences in your browser or through the consent banner on first visit.

Identity Verification

Withdrawals via PayPal, Venmo, or Play+ require identity verification before funds move. You upload a government-issued ID through the secure document portal in account settings — the process is standard for any US-authorized gaming operator.

Account Access Controls

Two-factor authentication is available for every account. We recommend enabling it from the security tab in account settings, especially if you access the lobby from a shared mobile device.

LEGAL CONTACT PATHS

Reach Us About a Policy or Account Question

If you have a question about how our terms apply to your account, or you want to request a copy of data we hold, these are the channels to use. Response times vary by channel, but legal and data requests are escalated separately from general account help.

Live Chat Open the chat window from your account dashboard for policy questions, account disputes, or to flag a terms concern directly to our compliance-aware support staff.
Email Support Send detailed legal or data-access requests to our support email. Include your account username so we can pull your records and respond with specifics.
Account Settings Close your account, download your transaction history, or update consent preferences directly inside account settings without needing to contact support first.

Common Legal and Account Policy Questions

These are the questions account holders ask most often when they want to understand their rights, how their data is used, or what to do when a policy issue comes up. Each answer reflects how we actually handle it — not a generic response.

Access depends on whether your state has authorized online casino or sportsbook activity. We do not operate in restricted states, and your location is verified at account creation and periodically during use.

We collect the information needed to operate your account: name, address, date of birth, payment method details (PayPal, Venmo, Play+), and gameplay activity. We do not sell your data to third parties.

Email our support team with your account username and a data access request. We'll compile your account records and respond within the timeframe your state's applicable laws require.

Yes. Close your account through account settings or by contacting support. We retain certain records for the period state gaming regulations require, then delete or anonymize the rest.

We post updated terms in your account notification area. Continued use of the platform after a change takes effect means you accept the revised terms. You can always close your account if you disagree.

Start with live chat for a fast response, or email support with the details. Legal or compliance-related disputes are escalated beyond the standard support queue and reviewed separately.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.