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How matkaking Handles Your Personal Information

Your account at matkaking involves real personal data — your name, contact details, payment methods like PayPal and Venmo, and transaction records. This page tells you exactly what we collect, why we collect it, and what you can do about it.

Data collected at account creationPayPal, Venmo, Play+ payment contextYour right to access or delete dataCookie and tracking disclosureHow to contact us about your info
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matkaking How matkaking Handles Your Personal Information
DATA SECURITY PRACTICES

How We Protect and Manage Your Account Data

Security is built into how your data moves through our platform, not added as an afterthought. From the moment you link your PayPal or Venmo account to the moment your session ends, your data travels over encrypted connections and is stored in access-controlled environments. Here is how each key area works in practice.

Encryption and Transmission

Every data exchange between your device and our platform uses SSL encryption. This covers your login, your payment details, and every transaction record tied to your account wallet.

Cookie and Tracking Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Data Retention and Deletion

Account records are kept for the period required by applicable financial and gaming regulations. Once that period ends, data is deleted or anonymized. You can request early deletion of non-regulatory data by contacting support.

Third-Party Data Sharing

We share data only with payment processors like PayPal and Play+, identity verification partners, and regulators where required by state law. No data is sold or shared with advertisers.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Privacy

If you want to review, correct, or remove information tied to your account, our support team handles privacy requests directly. You can reach us through live chat inside your account dashboard, by email at the address listed in your account settings, or through the help center contact form. We aim to respond to all data-related requests within a reasonable window and confirm receipt as soon as we receive your message.

Live Chat Start a chat session from inside your account dashboard. Our team handles data access and deletion requests there alongside general account questions.
Email Support Send your privacy request to the support address in your account settings. Include your registered email so we can verify your identity before making any changes.
Help Center Form The help center contact form lets you select 'Privacy Request' as a category. This routes your submission directly to our data team rather than general support.

Common Questions About Your Privacy at matkaking

These are the questions we hear most from account holders about how their personal data is handled. If your question is not here, our support team can address it directly through live chat or email.

We collect your name, email, date of birth, mailing address, and the payment details for your chosen method — PayPal, Venmo, or Play+. Device and session data are also logged for security purposes.

Yes. Submit a data access request through live chat or the help center form, and we will compile your account record and send it to your registered email address after verifying your identity.

Only with partners needed to run your account — payment processors like PayPal and Play+, identity verification services, and state regulators where required. We do not sell your data to advertisers.

Transaction data is retained for as long as financial and gaming regulations require. After that mandatory window, records are deleted or anonymized. Contact support to ask about your specific record timeline.

Reach out through live chat or email from your registered account. Select 'Privacy Request' so it routes to our data team. Regulatory records cannot be removed early, but non-mandatory data can be cleared on request.

We use session cookies for login continuity and analytics cookies to see how the lobby is navigated. You can block or clear cookies through your browser settings; some site functions may be affected if session cookies are disabled.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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